Review for Fittleworth by James

Reliability: ★★★☆☆ (3/5) While Fittleworth has generally provided the products I need, there have been a couple of instances where my orders were incorrect, with items missing. This required me to follow up, which is inconvenient and could be dangerous, given the necessity of these supplies. Communication: ★★★★★ (5/5) I’ve found their communication to be effective. Placing orders is straightforward, and they have been responsive when I've needed assistance. Products: (Would instead left blank but had to give a star to complete the form) I’ve chosen not to rate the products, as it isn’t about satisfaction or preference; it’s about necessity. Regardless of brand, stoma care products serve the same basic function—collecting waste and maintaining hygiene. As long as they fulfil this purpose, they do their job. It’s not about choice; it’s about necessity. Friendliness: ★★★★★ (5/5) The staff have always been polite and helpful whenever I’ve interacted with them, ensuring that my needs are understood and addressed promptly. Tell us a bit more about your experience: While the communication and friendliness have been excellent, the delivery times are a concern. A two-week wait from Glasgow to Bute is too long, especially when I receive deliveries from an Amazon warehouse outside London in just a few days. Life-sustaining products must arrive quickly and reliably. Additionally, while security checks are important, the level of scrutiny feels excessive. I wasn’t aware of a widespread issue with stoma care products being targeted for fraud. How likely would you be to recommend this company to someone? (Would instead left blank but had to give a star to complete the form)