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Review for Fittleworth by Joy

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Joy, August 2026

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly customer service. I feel that from the time of ordering to delivery is rather long. I would like emails advising when the order was approved by the GP and when it was ready for despatch. Not so happy with DHL, DPD were much better.

Very friendly customer service. I feel that from the time of ordering to delivery is rather long. I would like emails advising when the order was approved by the GP and when it was ready for despatch. Not so happy with DHL, DPD were much better.

Reply from Fittleworth
7th August 2026

Thank you for your feedback. We're delighted to hear you found our customer service friendly. We appreciate your suggestions regarding order updates and delivery times, and we'll share these with the relevant team. We're also sorry to hear DHL didn't meet your expectations and appreciate your comments about DPD. Thank you for helping us improve our service.

Regards

Joana, Customer Experience Specialist - Fittleworth

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