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Review for Fittleworth by Karen

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Karen, July 2026

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I continue to be pleased with the service however, one thing bugs me a bit. I understand they want to get my order correct and I’m happy for them to repeat the order back once, but three or four times is too much. I there’s an item I don’t require they then ask me if I require it when I’ve already told them I don’t. Once I’ve placed the order and they’ve repeated it back

I continue to be pleased with the service however, one thing bugs me a bit. I understand they want to get my order correct and I’m happy for them to repeat the order back once, but three or four times is too much. I there’s an item I don’t require they then ask me if I require it when I’ve already told them I don’t. Once I’ve placed the order and they’ve repeated it back to me, that should be enough in my opinion.

Reply from Fittleworth
9th July 2026

Thank you for your feedback. We're delighted to hear that you continue to be pleased with our service. We appreciate your comments regarding the order confirmation process and understand that repeating details multiple times can feel unnecessary. The intention is to ensure orders are accurate and that you receive all the items you need, but we recognise the importance of balancing this with a smooth and efficient experience. Your feedback is valuable and will be shared with the relevant team as we continually look for ways to improve our customer experience. Thank you for taking the time to share your thoughts with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

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