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Review for Fittleworth by Kevin

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Kevin, June 2026

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I've been using Fittleworth for a number of years and have mostly been happy. Communication does leave a little to be desired though. If the prescribed product is not available, there's no communication whatever. I've had to contact Fittleworth because my catheters haven't turned up and I'm down to my last few days supply. They are ever so helpful in providing emergency supplies, but it shouldn't get to this position. Let the customer know if

I've been using Fittleworth for a number of years and have mostly been happy. Communication does leave a little to be desired though. If the prescribed product is not available, there's no communication whatever. I've had to contact Fittleworth because my catheters haven't turned up and I'm down to my last few days supply. They are ever so helpful in providing emergency supplies, but it shouldn't get to this position. Let the customer know if there's a problem! My last delivery was missing the regular supply of wet-wipes. I know these are complimentary, but again there was no communication made to let me know. The delivery note didn't even mention them. I haven't contacted Fittleworth about this as I already have spare wipes from previous deliveries where I have received double quantities. For the last few months I am also getting double quantities of dry wipes. Despite contacting Fittleworth, this continues to happen. Again, these are complimentary but it must be costing the company money to be sending double deliveries.

Reply from Fittleworth
16th June 2026

Thank you for your feedback and for your continued support over the years. We’re pleased to hear you’re generally happy with our service and that our team has been helpful when you’ve needed urgent support. We’re very sorry to hear about the lack of communication when products are unavailable—this shouldn’t happen, and we understand how important it is to be kept informed, especially with essential supplies. Your comments have been noted, and we’re working to improve how we communicate in these situations to prevent this happening in future.

Regards

Joana, Customer Experience Specialist - Fittleworth

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