Report Review

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.

Review for Fittleworth by Kevin

Upvote

Kevin, August 2026

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are excellent over the phone but written communication is out of date and needs improvement. Communication received refers to old courier (DPD) rather than new courier (DHL). This has happened on last 2 orders. No notification that order has been sent out from Fittleworth. I had to chase this several times as I was unable to track order with DHL. DHL did eventually contact me on the delivery date but not until about 3.45pm

Staff are excellent over the phone but written communication is out of date and needs improvement. Communication received refers to old courier (DPD) rather than new courier (DHL). This has happened on last 2 orders. No notification that order has been sent out from Fittleworth. I had to chase this several times as I was unable to track order with DHL. DHL did eventually contact me on the delivery date but not until about 3.45pm and order was delivered about 6.00pm. In the year or so I’ve used Fittleworth, I never had this issue with DPD as they messaged me early in the day and I was able to track my order. Wish Fittleworth would go back to using DPD again

Reply from Fittleworth
17th August 2026

Thank you for your feedback. We're delighted to hear that you've found our team excellent and helpful when speaking with us over the phone. We're sorry to learn about the issues you've experienced with our written communications and delivery updates, particularly where correspondence has continued to reference DPD rather than DHL. We appreciate how confusing and frustrating this can be, especially when you're also having difficulty tracking your order and receiving timely delivery notifications. If you haven't already done so, please raise this with our Customer Service team. This will allow the issue to be escalated to the relevant departments so that outdated communications can be reviewed and corrected. Thank you again for taking the time to share your experience with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*
Consent*