Review for Fittleworth by Kirsty

Me and my mum both have stoma's for over two years, when every we get a message from Fittleworths we responded after we have done a stock take of what we require, after that we send our orders in separately with all our details and everything clearly listed in an email we send back to Fittleworths. This is method suits us and we get a automated email back which eventually they get back to us with an estimated delivery date for our stoma requirements'. But we have never had a totally consistent order completely delivered, quite often we only receive only part of our order, for which Fittleworths will maintain when you complain that some of your order is missing, they blame it on the doctors for not sending them the full prescription, we know from our doctors that they have sent the full prescription to Fittleworths as requested but we have come to the conclusion that Fittleworths do not read the email properly at all, this means when we complain to Fittleworths that they have missed parts of our order they go and put in another prescription request for the missing items, which mean that it is costing more because of their incompetence in not reading the customers email correctly and expecting the patient to chase the doctors for them instead of them contacting the doctors themselves and admitting they have make a mistake. The other thing is if they can't send your whole order they don't write on the invoice that the other part will follow shortly, so that also ends up with us complaining, after a while this gets very frustrating and annoying because they don't want to admit to their mistakes instead they just blame the doctors. We have recently has this situation where we sent a simple order for three canisters of extra large manuka honey flanges and one box of stoma bags with Aloe extra but instead we got three boxes of stoma bags and one canister of small flanges, this was a simple order to complete but not. And also my order of three boxes of non drainable pouches for my Fistula and three boxes of barrier rings for my Fistula and only received one box, emailed Fittleworths to let them know and instead they sent me two boxes of stoma bogs that are not my prescription but my mum's stoma bags instead of my Barrier rings and we our still waiting for Fittleworths to send me my missing Barrier rings for my Fistula and for my mum to get her three canisters of Flanges. please kindly sort out how your customer service team read and execute our prescription requests to the doctors.