Upvote
Liz, September 2021
Reliability
Communication
Product Range
Friendliness
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something is missing you have to phone them and chase it up. I now tend to put my order in a month before I run out because of the uncertainty around when it will be delivered. This time I ordered over 2 weeks ago and still nothing has arrived. I'm looking for a new delivery company
