Upvote
Marg, September 2021
Reliability
Communication
Product Range
Friendliness
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on hold a very long time, finally got through only to discover order never been placed…so I would never have received it. The agent said I should just keep on hold when I ring, and not out phone down as they are busy all day long…how can you do that when you are dealing with the care of a cancer patient, don’t have the time to waste…time to,change suppliers I think …lots of complaints on the illeostomy forums too…what’s happened Fittleworth.
