Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Fittleworth by Margaret

Upvote

Margaret, October 2023

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I am usually completely satisfied with the service but this morning when I phoned it appeared tht you were using a call centre. I was able to place my order but much preferred your usual staff. I did not receive the usual reminder that I am due to order which I have come to rely on, I will need to be more alert in future.

I am usually completely satisfied with the service but this morning when I phoned it appeared tht you were using a call centre. I was able to place my order but much preferred your usual staff. I did not receive the usual reminder that I am due to order which I have come to rely on, I will need to be more alert in future.

Reply from Fittleworth
2nd October 2023

Hi Margaret, Thank you for leaving a review for us and glad to see you are normally happy with the service you receive. Please can you drop me an email to caring@fittleworth.com with your name and DOB so I can look into this for you? All new staff members should have all the same training to look after you in the same way! Speak to you soon.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Leave a comment

"*" indicates required fields

Hidden
Name*
Consent*