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Margaret, April 2024
Reliability
Communication
Product Range
Friendliness
I am becoming increasingly frustrated at the declining customer service from Fittleworth Medical. Both my wife and I have used Fittleworth for the past 6+ years and until recently been very happy with all aspects of the service provided. The choice and loyalty is despite encouragement from the surgery to use a local pharmacy. Of late, the response to phone calls has been unacceptable. It would seem that whatever day or time one calls there
I am becoming increasingly frustrated at the declining customer service from Fittleworth Medical. Both my wife and I have used Fittleworth for the past 6+ years and until recently been very happy with all aspects of the service provided. The choice and loyalty is despite encouragement from the surgery to use a local pharmacy. Of late, the response to phone calls has been unacceptable. It would seem that whatever day or time one calls there is always eight callers ahead in the queue and the number takes long to change. I still await a response to emails to both Fittleworth 'caring' and 'marketing' departments on the decline.
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