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Review for Fittleworth by Michael

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Michael, October 2023

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5.00 out of 5
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Hi, I was reading through some of the comments and though I would share my experience with Fittleworth. I have been using Fittleworth Medical now for around 4 years and I receive a delivery approximately every 3 weeks. So over that time, I have received around 70 or more deliveries. There have been a few delivery issues, less than 5, but each time it was through the fault of the delivery company, not Fittleworth and

Hi, I was reading through some of the comments and though I would share my experience with Fittleworth. I have been using Fittleworth Medical now for around 4 years and I receive a delivery approximately every 3 weeks. So over that time, I have received around 70 or more deliveries. There have been a few delivery issues, less than 5, but each time it was through the fault of the delivery company, not Fittleworth and I know Fittleworth have been working on improving that. So ~95% of the time, I have not had any issues with delivery. They ask to allow 2 weeks from ordering to delivery, which is fine for me. You just need to plan ahead, which I'm sure the vast majority of people are able to do. I have never had any issues with stock not being available. For friendliness, 5 stars is not enough. They deserve 10. They are always such a pleasure to talk to - it makes me want to phone my order through instead of ordering online. They have always been most helpful and kind. When I moved house, my new surgery wanted to handle my prescriptions themselves, but I insisted on still using Fittleworth. I am glad to have the opportunity to express my gratitude.

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Reply from Fittleworth blank
23rd October 2023

Hello Michael, Thank you so much for taking the time to leave such a kind review! I am really pleased we have been able to provide to you the service we would like to show each and every customer. I have shared this feedback with the team this morning, a great way to start a Monday! Thank you again.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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