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Review for Fittleworth by Mike

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Mike, July 2026

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2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Have had quite a few bad experiences since we started using the service less than a year ago. I order on behalf of my dad and it's frustrating to have repeat issues for what should be a seamless service. Having to manually order every month makes it more frustrating but for things to go wrong, knowing what impact that could potentially have if my dad were to run out of supplies is ridiculous for such

Have had quite a few bad experiences since we started using the service less than a year ago. I order on behalf of my dad and it's frustrating to have repeat issues for what should be a seamless service. Having to manually order every month makes it more frustrating but for things to go wrong, knowing what impact that could potentially have if my dad were to run out of supplies is ridiculous for such a provider. If I wasn't here to do it for him I can't begin to think what impact it would have had on him and his dignity. I'm hoping things will improve going forward but time will tell.

Reply from Fittleworth
22nd July 2026

Thank you for your feedback. We're very sorry to hear that you've experienced several issues since joining us less than a year ago. We understand how important it is for supplies to arrive correctly and on time, and we appreciate the vital role you play in ordering on behalf of your dad. We recognise the impact that any disruption to supplies could have and understand your concerns. We'd like the opportunity to review your experience in more detail. Please email talktous@fittleworth.com with your dad's details and a summary of the issues you've encountered, and a member of our management team will investigate this further. Thank you for bringing this to our attention.

Regards

Joana, Customer Experience Specialist - Fittleworth

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