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Review for Fittleworth by Mrs

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Mrs, February 2025

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

for so long now, I have pinned the blame for everything on DPD, but now Fittleworth has to take responsibility for the problems. You put in a complaint, which goes to file 13 (in the bin). You ask to speak to a manager (RARELY) does happen. You ask them not to send you items with DPD, What they do is send them via DPD., who throw, drop from a height and kick my parcels at

for so long now, I have pinned the blame for everything on DPD, but now Fittleworth has to take responsibility for the problems. You put in a complaint, which goes to file 13 (in the bin). You ask to speak to a manager (RARELY) does happen. You ask them not to send you items with DPD, What they do is send them via DPD., who throw, drop from a height and kick my parcels at my open outwards door (Which it does state CLEARLY) on the door and never even notify me that the parcels are even there, no ring of the doorbell or knock on the door. I do not go out every day; Parcels can sit for days without my knowledge and get stolen from my ramp because I have an open drive. The ramp is very close to the road, It is easy to access, and any parcels left outside my front door are clearly visible.

Reply from Fittleworth
12th February 2025

Hi, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with your deliveries. Please can you email DRMqueries@fittleworth.com, with your full name and DOB so we can investigate further into what has happened.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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