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Review for Fittleworth by Peter

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Peter, December 2024

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very nice people however the service is not good. Order regularly late or incorrect. They constantly blame the GP but as they are the suppliers the buck should stop with them. I held on the phone for 12 minutes to be told I was still number 8 in the queue.

Very nice people however the service is not good. Order regularly late or incorrect. They constantly blame the GP but as they are the suppliers the buck should stop with them. I held on the phone for 12 minutes to be told I was still number 8 in the queue.

Reply from Fittleworth
31st December 2024

Hi Peter, Thank you for taking the time to leave a review. Please can you email Caring@fittleworth.com with what has happened regarding your orders so we can investigate this further. Regarding the queue announcement, I've reached out to our IT department to see how we can improve this for our customers, thank you for raising this.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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