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Review for Fittleworth by Philip

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Philip, September 2026

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

The reliability of Fittleworth has declined considerably since they changed their delivery company from DPD to DHL. Customers only hear of an anticipated delivery a couple of hours beforehand and timeslots given by DHL are often not met. In the last fortnight, I have had four missed deliveries without any communication about the delay from the delivery company. On the positive side, Fittleworth staff are mostly friendly and helpful. The products are also good.

The reliability of Fittleworth has declined considerably since they changed their delivery company from DPD to DHL. Customers only hear of an anticipated delivery a couple of hours beforehand and timeslots given by DHL are often not met. In the last fortnight, I have had four missed deliveries without any communication about the delay from the delivery company. On the positive side, Fittleworth staff are mostly friendly and helpful. The products are also good.

Reply from Fittleworth
1st September 2026

Thank you for your feedback and for highlighting both the positives and the areas where we've fallen short. We're pleased to hear that you've found our staff friendly and helpful and that you're happy with the products we provide. We're sorry to learn about your recent delivery experience. We understand how frustrating missed deliveries, limited notice and inaccurate delivery times can be, particularly when you're relying on essential medical supplies. We appreciate you taking the time to share your concerns, and we'll ensure your feedback regarding DHL's communication and delivery performance is passed on to the relevant teams for review.

Regards

Joana, Customer Experience Specialist - Fittleworth

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