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Review for Fittleworth by Robert

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Robert, August 2026

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

This used to be a brilliant supplier; however, since my last delivery, something has changed very much for the worse. They have changed their delivery partner from DPD to DHL. DPD delivered very reliably. My current order due to be delivered by DHL is now 3 days overdue and I have had to visit my local hospital to collect emergency supplies. I have been progressing Fittleworths several times a day without any success. I think

This used to be a brilliant supplier; however, since my last delivery, something has changed very much for the worse. They have changed their delivery partner from DPD to DHL. DPD delivered very reliably. My current order due to be delivered by DHL is now 3 days overdue and I have had to visit my local hospital to collect emergency supplies. I have been progressing Fittleworths several times a day without any success. I think that they have stopped using internal customer support staff and are now using an external call centre. I CANNOT RECOMMEND THEIR SERVICES. I am actively looking for an alternative supplier I have also noted a quality control problem with the products supplied but the customer support stff have shown no interest in resolving this issue.

Reply from Fittleworth
17th August 2026

Thank you for your feedback. We're very sorry to hear about your recent experience and the difficulties you've encountered with your delivery. We understand how concerning this must be, particularly when it has resulted in you needing to obtain emergency supplies elsewhere. We'd like the opportunity to investigate your concerns further, including the delivery delays and the product quality issue you've raised. Please contact us at talktous@fittleworth.com with your details, and a member of the team will be happy to look into this for you. Thank you for bringing this to our attention.

Regards

Joana, Customer Experience Specialist - Fittleworth

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