Report Review

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.

Review for Fittleworth by Rosie

Upvote

Rosie, August 2024

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Poor customer service, phone wait times are 45+mins and are not even answered with a friendly apology or thanks for waiting. Emails are left unanswered for 3+days. Orders are missing key items. Takes one month for an order to be processed.

Poor customer service, phone wait times are 45+mins and are not even answered with a friendly apology or thanks for waiting. Emails are left unanswered for 3+days. Orders are missing key items. Takes one month for an order to be processed.

Reply from Fittleworth
2nd August 2024

Hi Rosie, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. I will make sure your feedback is passed onto the team as well.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*
Consent*