Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Fittleworth by Sally

Upvote

Sally, April 2024

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Terrible service approx 4 weeks for any communication delivery date given and prescription not even sent to gp Data breach as they changed my gp fir no reason Left with no stock 2 month in a row If they had a stoma I believe they wouldn't act like this..don't trust any request you send without checking and managers never call you back …one manager said fingers crossed you get some stock …I would expect a

Terrible service approx 4 weeks for any communication delivery date given and prescription not even sent to gp Data breach as they changed my gp fir no reason Left with no stock 2 month in a row If they had a stoma I believe they wouldn't act like this..don't trust any request you send without checking and managers never call you back …one manager said fingers crossed you get some stock …I would expect a manager to own the issue and guarantee a delivery date after a sequence of their errors …

Reply from Fittleworth
19th April 2024

Good morning Sally, I am so sorry to see that the service you have received hasn't been up to the standard required and you have been without supplies. Please can you send your full name and DOB to DRMqueries@fittleworth.com for me to look into this for you and get this rectified? Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Leave a comment

"*" indicates required fields

Hidden
Name*
Consent*