Review for Fittleworth by Santina

Usually I give Fittleworth top marks in all areas but sadly my recent experience has not been great. Things have definitely gone downhill since the process has changed, I now request my GP sends the prescription to Fittleworth rather than going straight to Fittleworth. My new ileostomy bags were out of stock. The first I knew was when my order arrived minus the bags. I’d even had an email saying my prescription had been received but no confirmation of what was being sent out …which usually happens so I can double check. Once I contacted by phone I’ve had very helpful staff trying to sort my problem, but I’ve been provided an emergency supply of my old bags and my GP has sent a prescription..and nothing has arrived. So only 2 stars for reliability and communication. If there’s a problem with supply, please let people know so we can make alternative arrangements, it’s not like we can manage without these resources and often don’t have a huge overlap between orders, so it’s vital we get this information.