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Review for Fittleworth by Simon

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Simon, June 2024

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3.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth used to be a very good provider. Lately however they are very hard to engage with and once again they've got my order wrong. Even worse they don't answer the phone when I called to try and correct it. They have clearly cut down on staff numbers too. Worrying.

Fittleworth used to be a very good provider. Lately however they are very hard to engage with and once again they've got my order wrong. Even worse they don't answer the phone when I called to try and correct it. They have clearly cut down on staff numbers too. Worrying.

Reply from Fittleworth
7th June 2024

Hello Simon, I am very sorry to see that the service you have received isn't what we would expect for you. We are experiencing high volumes and I can only apologise. I can confirm we have not cut staff numbers and are working hard to speak to every customer. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB and we will get a call to you. Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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