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Review for Fittleworth by Steve

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Steve, August 2026

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5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been using Fittleworth for eighteen years in various locations. I cannot fault the company or their friendly, helpful staff. Unfortunately the same cannot be said for the couriers (DHL eCom) that they use.

I've been using Fittleworth for eighteen years in various locations. I cannot fault the company or their friendly, helpful staff. Unfortunately the same cannot be said for the couriers (DHL eCom) that they use.

Reply from Fittleworth
5th August 2026

Thank you for your feedback and for your loyalty over the past 18 years. We're delighted to hear that you've consistently found our team friendly, helpful, and supportive throughout that time. We're sorry to learn that your experience with our courier service has not met the same high standards. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team as we continue to review and improve our delivery experience. Thank you for your continued trust and support.

Regards

Joana, Customer Experience Specialist - Fittleworth

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