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Review for Fittleworth by Susan

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Susan, August 2026

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Changing delivery company was a big mistake, was very happy with previous one,these don't contact you and dump and run,Fittleworth have been very good, although they have cut down the wipes although they're free was all of a sudden reduced from 3 packs to 1.overall very satisfied just delivery company I have got a problem with.

Changing delivery company was a big mistake, was very happy with previous one,these don't contact you and dump and run,Fittleworth have been very good, although they have cut down the wipes although they're free was all of a sudden reduced from 3 packs to 1.overall very satisfied just delivery company I have got a problem with.

Reply from Fittleworth
18th August 2026

Thank you for your feedback. We're pleased to hear that you are satisfied with Fittleworth's service overall, but we're sorry to learn of your concerns regarding the change in delivery company. We understand how frustrating it can be when drivers do not make contact and parcels are left without ensuring they have been received safely. Your comments will be passed on to the relevant team for review. In relation to the wipes, these are supplied in line with prescribing guidance and individual requirements; however, if you would like us to review this further, please don't hesitate to get in touch. Thank you again for sharing your experience with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

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