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Review for Fittleworth by Tracy

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Tracy, August 2026

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Fittlworth are hard to contact there phonelines are made complicated by chat bots and loads of push 1 for this etc, also when you send them an email setting out what you want clearly they still manage to forget things or if they are unable to supply at that point instead of contacting you and offering a diffrent brand that does the same job, i would like it that if there not able to contacr

Fittlworth are hard to contact there phonelines are made complicated by chat bots and loads of push 1 for this etc, also when you send them an email setting out what you want clearly they still manage to forget things or if they are unable to supply at that point instead of contacting you and offering a diffrent brand that does the same job, i would like it that if there not able to contacr you about a missing item due to availability or that they are following in a seperat box /order on the invoice clearly thating its comming seperatly then we as customers could under stand what was going on.

Reply from Fittleworth
11th August 2026

Thank you for your feedback. We're sorry to hear that you've found it difficult to contact us and that your recent experiences have not met your expectations. We understand how frustrating it can be when requested items are unavailable or when details of an order are not communicated clearly. Your comments have been noted and will be shared with the relevant teams as we continue working to improve our service. Thank you for taking the time to share your experience with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

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