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Review for Fittleworth by Valerie

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Valerie, June 2026

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth send reminders (it seems) on a specified day of the month regardless as to when the last delivery was made. This means one gets reminders when one has only just had a delivery. Reminders should be appropriately adjusted to coincide with the last delivery date plus a month. I was informed as to my delivery date and emailed to say that the date was not convenient and to deliver on /after a later date.

Fittleworth send reminders (it seems) on a specified day of the month regardless as to when the last delivery was made. This means one gets reminders when one has only just had a delivery. Reminders should be appropriately adjusted to coincide with the last delivery date plus a month. I was informed as to my delivery date and emailed to say that the date was not convenient and to deliver on /after a later date. A new date was confirmed but nevertheless delivery was made on the original date when I was abroad. Not helpful! Fortunately the package was not stolen.

Reply from Fittleworth
26th June 2026

Thank you for your feedback. We’re sorry to hear that the timing of our reminders has been inconvenient and does not always align with your recent deliveries — we completely understand how this could be frustrating. The reminder dates can be adjusted to better suit your needs, and we’d be more than happy to do this for you. Please give us a call and we can update your reminder settings there and then. We also apologise that your request to change the delivery date did not meet your expectations. Your comments will be shared with the relevant teams as we continue to improve our service. Thank you again for taking the time to share your experience with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

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