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Review for Fittleworth by Wendy

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Wendy, November 2026

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2.25 out of 5
Reliability
Communication
Product Range
Friendliness

I had used this company since January 2026 and they provided a good service, however on my last order they completely messed it up and then messed up sorting it out and taking accountability. I ended up making three complaints and when I finally received an apology by email it was so begrudging!! They are providing products to folk who have a lot to deal with in their everyday life, we should not have to

I had used this company since January 2026 and they provided a good service, however on my last order they completely messed it up and then messed up sorting it out and taking accountability. I ended up making three complaints and when I finally received an apology by email it was so begrudging!! They are providing products to folk who have a lot to deal with in their everyday life, we should not have to deal with a shrug shoulder attitude as well .

Reply from Fittleworth
2nd November 2026

Thank you for your feedback. We are very sorry to hear that your recent experience did not reflect the standard of service you had come to expect from us. We appreciate your recognition of the good service you had received previously, which makes it even more disappointing to learn that your last order was not handled correctly and that resolving the issue caused further frustration. We understand how upsetting it is to have to make multiple complaints before receiving a satisfactory response, and we are sorry that our communication left you feeling that we were not taking full accountability. We recognise that our customers already have enough to manage without experiencing additional stress when ordering essential supplies. Please accept our sincere apologies for the inconvenience and disappointment caused. Your feedback is valuable and will be shared with the relevant teams to help us improve our service going forward.

Regards

Joana, Customer Experience Specialist - Fittleworth

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