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Review for Respond Healthcare by Bridget

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Bridget, October 2021

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2.25 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Respond for a very long time and have experienced unacceptable service from Respond in the last 2 years. In the beginning they were very good. I placed an order 15 days ago and still chasing for a delivery date for basic stoma supplies. I would give no stars if there was an option for reliability

I have been with Respond for a very long time and have experienced unacceptable service from Respond in the last 2 years. In the beginning they were very good. I placed an order 15 days ago and still chasing for a delivery date for basic stoma supplies. I would give no stars if there was an option for reliability

Reply from Respond Healthcare
20th October 2021

Thank you for your review, Bridget. I am most concerned to read your comments about our service and sincerely apologise about this. I would very much welcome the opportunity to have a chat with you to understand more, and for me to investigate and put things right. Please would you call us on 0800 220 300 and ask to speak to me directly. Thank you.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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