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Review for Respond Healthcare by Chris

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Chris, July 2026

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3.75 out of 5
Reliability
Communication
Product Range
Friendliness

If you call you must state exactly what your prescription is and what you want. Then have them read back to you. One of their staff told me this. I didn't and ended up with half my gear. Online ordering is supposed to be simple. I gave it a try. I ordered online over two weeks before I needed the kit. because " I must give them 14 days" Their words. I stated " Please

If you call you must state exactly what your prescription is and what you want. Then have them read back to you. One of their staff told me this. I didn't and ended up with half my gear. Online ordering is supposed to be simple. I gave it a try. I ordered online over two weeks before I needed the kit. because " I must give them 14 days" Their words. I stated " Please deliver to my home address between the 12th and 15th of July" I was away on holiday, had a decent buffer of supplies . My order was acknowledged and repeated back to me via email. So I'm sat on a beach when this email tells me my parcel will be with me 6th of July. 7 days after placing the order and 5 days into my holiday. Amazing that they can have someone available to call you out of the blue to ask if you need more supplies yet have nobody to read your online request.

Reply from Respond Healthcare
14th July 2026

Thank you for your review, Chris. I'm sorry that this has happened and I would welcome the opportunity to discuss this with you. Please contact me by email hello@respond.co.uk ,including your contact details and the best time to get in touch with you. Thank you . Garry,

Regards

Garry, Customer Experience Manager - Respond Healthcare

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