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Review for Respond Healthcare by Jane

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Jane, April 2023

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Totally unreliable. I have been constantly let down on delivery. Staff fail to note instructions on my file, and when they do, other staff fail to follow those instructions. Therefore, I don't receive my order on the date specified. This means I have the stress of being down to my last 2 pouches and have to ring Respond to chase my order, only to be told that it is going to be delivered 2 or

Totally unreliable. I have been constantly let down on delivery. Staff fail to note instructions on my file, and when they do, other staff fail to follow those instructions. Therefore, I don't receive my order on the date specified. This means I have the stress of being down to my last 2 pouches and have to ring Respond to chase my order, only to be told that it is going to be delivered 2 or 3 days after the date specified on my file.

Reply from Respond Healthcare
10th May 2023

Thank you for your review, Jane. I was concerned to hear about the experience you had with our service; thank you for taking the time to discuss the matter with me and providing your valuable feedback.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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