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Review for Respond Healthcare by Linda

Linda, September 2021

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5.00 out of 5
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I am new to stoma care so am a bit unsure. I have had problems over many weeks with leaks, especially at night. It became so much of a problem that I slept sitting up to try and stop the leaking. Through my stoma nurse, after several hiccups I obtained samples of convex bags to try. Immediately the leaks stopped for me so I asked to change to convex bags. This was approved, but I. Read more

I am new to stoma care so am a bit unsure. I have had problems over many weeks with leaks, especially at night. It became so much of a problem that I slept sitting up to try and stop the leaking. Through my stoma nurse, after several hiccups I obtained samples of convex bags to try. Immediately the leaks stopped for me so I asked to change to convex bags. This was approved, but I had only been sent a few samples and was running desperately short of convex bags. I rang Response and they had no record of the change to my requirement, so Julia, I believe her name was, immediately took charge of the situation. She contacted the nurses and arranged the prescription. She could not have been more helpful or understanding., and today—4 days later , I received my new supply of convex bags. I can’t thank Julia and Respond enough.! ! It’s difficult coming to terms with and dealing with a stoma , so finding such an excellent service with such knowledgeable staff is an enormous reassurance. Thank you so much!!

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Reply from Respond Healthcare blank
21st October 2021

Thank you for your review, Linda. It’s lovely to hear how our service has supported and reassured you. I am so pleased that we have been able to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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