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Review for Respond Healthcare by Nola

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Nola, March 2022

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Customer service help Julie, is good. But once the order is with respond- packing, it’s awful. So many times things are not correct, nor do they dons final check with me. They cut my pouches to size which was amazing, But then that didn’t always happen. I have arthritis so it’s difficult for me. Sometimes the bag size was too small or not cut at all. Latest package, I received 4 boxes of pouches not

Customer service help Julie, is good. But once the order is with respond- packing, it’s awful. So many times things are not correct, nor do they dons final check with me. They cut my pouches to size which was amazing, But then that didn’t always happen. I have arthritis so it’s difficult for me. Sometimes the bag size was too small or not cut at all. Latest package, I received 4 boxes of pouches not cut to size again! The products are good. I know that with our stoma care, it’s important to have orders that are correct. Be warned. When I first signed up, a lot was wrong I asked to speakto the manager. He apologised.now I am waiting again.

Reply from Respond Healthcare
23rd March 2022

Thank you for your review, Nola. I am concerned to read about the issues you have been experiencing and would welcome the opportunity to discuss these with you, and to put things right. Please would you give us a call on 0800 220 300 and ask to speak to me directly. Thank you. Garry.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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