Report Review

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.

Review for Respond Healthcare by Summer

Upvote

Summer, November 2021

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I was having issues with my supplier as they were out of stock of my current stoma bags, I posted this on my Instagram. Natalie from Respond reached out and said they could help if I needed. Within 10 minutes I received a phone call from their home delivery team sorting me out with a delivery for the stock I needed. The gentleman on the phone was very helpful and arranged for me to have

I was having issues with my supplier as they were out of stock of my current stoma bags, I posted this on my Instagram. Natalie from Respond reached out and said they could help if I needed. Within 10 minutes I received a phone call from their home delivery team sorting me out with a delivery for the stock I needed. The gentleman on the phone was very helpful and arranged for me to have a delivery within a few days so I wasn’t left without, as I was running low. The delivery arrived on time and with all the right contents. I even received a phone call from respond a day after my delivery to check it had all arrived safely and to check everything was okay with my order. All the staff were so friendly and helpful. I’m going to switch providers to respond because of the brilliant service I have received.

Reply from Respond Healthcare
19th January 2022

Thank you for your review, Summer. It's always our pleasure to be able to help, particularly if you find yourself running low on stock. I'm so glad we could assist and we contacted you promptly when you were having issues.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*
Consent*