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Review for Amcare by Karen

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Karen, May 2020

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Completely useless from the start. Never contacted me about delays or any other problems. Repeatedly got things wrong & I had to do all the chasing. Changed my name on my records without explanation or apology so I couldn’t even get through security.

Completely useless from the start. Never contacted me about delays or any other problems. Repeatedly got things wrong & I had to do all the chasing. Changed my name on my records without explanation or apology so I couldn’t even get through security.

Reply from Amcare by Convatec
10th January 2025

Hello Karen, We sincerely appreciate your feedback from 2020 and understand that we did not meet your expectations at that time. We are pleased to inform you that significant improvements have been made, and we would love the opportunity to demonstrate our commitment to providing excellent customer service once again. If you would consider giving us another chance, please reach out directly at 0800 88 50 50, email us at enquiry@amcaregroup.co.uk, or use our Live Chat function at www.amcarebyconvatec.com. Thank you.

Regards

Terri - Amcare by Convatec

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