Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Amcare™ Group by Carl

Upvote

Carl, July 2021

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely appalling will not answer their phones im desperate to place an order as have no stoma supplies.. is this the way you treat your customers. So I'm going to register with a more reliable company who will talk to their patients

Absolutely appalling will not answer their phones im desperate to place an order as have no stoma supplies.. is this the way you treat your customers. So I'm going to register with a more reliable company who will talk to their patients

Reply from AmcareTM Group
7th July 2021

Hi Carl. We are sorry to hear about your experience placing an order. Unfortunately, we are having system issues since we implemented a new software upgrade and this has impacted the volume of calls and emails we are receiving, which in turn is leading to longer waiting times. We can take your order for you if you are able to contact us through our social media channels including Facebook and Twitter or you can register for an online account to place your orders through our website by visiting www.amcaregroup.co.uk/register if you're unable to get through on the phone.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leave a comment

"*" indicates required fields

Hidden
Name*
Consent*