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Review for Amcare™ Group by John

John, August 2021

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2.25 out of 5
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Like so many of your customers complaints I can only say that I have the same grouses regarding communication, delivery, and contact from Amcare. At the moment I am still waiting for a 'manager' to call me to say that a non delivery of stoma bags has been sorted. Having read several revues I was dismayed to see that each one was answered with the same stock answer. There was never any bother when BCA. Read more

Like so many of your customers complaints I can only say that I have the same grouses regarding communication, delivery, and contact from Amcare. At the moment I am still waiting for a 'manager' to call me to say that a non delivery of stoma bags has been sorted. Having read several revues I was dismayed to see that each one was answered with the same stock answer. There was never any bother when BCA Direct was my supplier. When I do finally have my problem resolved I will definitely be changing my supplier

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Reply from AmcareTM Group blank
13th August 2021

Hi John, thanks for taking the time to let us know about your experience. The problems we had with our software upgrade are now largely resolved so we're sorrry to hear that you are still waiting for your delivery and a manager call back. We would be happy to look into this further for you if you can either call the Care Centre on 0800 88 50 50, or if you have social media and would prefer to send us a message on there, then we would be happy to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

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