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Review for Amcare™ Group by Lorae

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Lorae, January 2022

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2.75 out of 5
Reliability
Communication
Product Range
Friendliness

The last 7 months they have been unreliability. Orders late or not arriving. When contacting them not very apologetic always the doctors fault not received prescription.

The last 7 months they have been unreliability. Orders late or not arriving. When contacting them not very apologetic always the doctors fault not received prescription.

Reply from AmcareTM Group
10th January 2022

Hi Lorae. Thank you for leaving your feedback. We've very sorry to hear about your experience with your prescriptions. GP’s require us to obtain your prescription before we can release your order and this can take between 7-10 days, so we recommend that you place an order within 2 weeks of your current supply running out. We aim to deliver your prescription within 48 hours of receiving. If you're finding that you have significant delays with your order each month then we would like to look into this further for you, to investigate what the issue is and help rectify. Please call the Care Centre on 0800 88 50 50, email us at enquiry@amcaregroup.co.uk or if you have social media and would prefer to send us a message on there we are available on Facebook, Twitter and Instagram to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

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