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Review for Amcare™ Group by Malcolm

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Malcolm, August 2021

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1.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got

I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got critically low on supplies and then only received a part order and the most important part of my order was missing. The last straw was when they sent a order for stoma bags I don’t even use and on contacting them they categorically ordered them. That was the end of Amcare for me and I contacted my stoma nurse who recommended I move to another supplier which I have done so.

Reply from Amcare by Convatec
21st January 2025

Hello Malcolm, We sincerely appreciate your feedback from 2021 and understand that we did not meet your expectations then. We are pleased to inform you that significant improvements have been made, and we would love the opportunity to demonstrate our commitment to providing excellent customer service once again. If you would consider giving us another chance, please reach out directly at 0800 88 50 50, email us at enquiry@amcaregroup.co.uk, or use our Live Chat function at www.amcarebyconvatec.com

Regards

Terri - Amcare by Convatec

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