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I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got
I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got critically low on supplies and then only received a part order and the most important part of my order was missing. The last straw was when they sent a order for stoma bags I don’t even use and on contacting them they categorically ordered them. That was the end of Amcare for me and I contacted my stoma nurse who recommended I move to another supplier which I have done so.