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Review for Amcare™ Group by Melvin

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Melvin, July 2021

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

After 9 plus years using this company for my stoma supplies I find I can’t speak to no one auto email replies .One e mail reply did say I should have received my order if not it would arrive 72 hrs checked with my surgery no prescription had been submitted. Now been transferred to local chemist.

After 9 plus years using this company for my stoma supplies I find I can’t speak to no one auto email replies .One e mail reply did say I should have received my order if not it would arrive 72 hrs checked with my surgery no prescription had been submitted. Now been transferred to local chemist.

Reply from Amcare by Convatec
9th July 2021

Hi Melvin, sorry to hear about the problems you've been having with getting with us by phone and email and for the problems you've had receiving prescriptions. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of any outstanding orders.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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