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Review for Amcare™ Group by Pamela

Pamela, July 2021

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2.00 out of 5
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Appalling and disgusting service, no one answering phones, automated email replies and no deliveries, this company needs their contract with NHS removed left my father with only 2 bags left. No thought for customer/clients. They have had enough time to sort their software issues now!

Appalling and disgusting service, no one answering phones, automated email replies and no deliveries, this company needs their contract with NHS removed left my father with only 2 bags left. No thought for customer/clients. They have had enough time to sort their software issues now!

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Reply from AmcareTM Group blank
7th July 2021

Hi Pamela. We are very sorry to hear about the problems you've experienced with your father's deliveries and trying to contact us. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Due to the software upgrade, we are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your father's order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your father's current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

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