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Review for Amcare™ Group by Paul

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Paul, July 2022

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1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Just another pharmaceutical company making money from the pain of others. Their sales persuaded me to sign up for the home delivery service, initially worked great but when my GP sent an acute prescription for a handful of items they failed me on every turn, denied having the prescription, didnt answer emails or calls. Only way to get any progress was to use social media and remove them as nominated supplier. AVOID

Just another pharmaceutical company making money from the pain of others. Their sales persuaded me to sign up for the home delivery service, initially worked great but when my GP sent an acute prescription for a handful of items they failed me on every turn, denied having the prescription, didnt answer emails or calls. Only way to get any progress was to use social media and remove them as nominated supplier. AVOID

Reply from AmcareTM Group
15th July 2022

Good afternoon Paul, thank you for taking the time to leave us your feedback and we're truly sorry to hear about your experience. We are also very sorry to hear you've now left Amcare. If there is anything we can do to rectify this for you or if we can be of any help in the future, please call the Care Centre on 0800 88 50 50 or send an email to enquiry@amcaregroup.co.uk and we will be happy to assist you.

Regards

Sally, Customer Experience Team - AmcareTM Group

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