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Review for Amcare™ Group by Tony

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Tony, July 2021

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2.50 out of 5
Reliability
Communication
Product Range
Friendliness

As stated by many others, this used to be a good company but this last 4-6 weeks have been a nightmare. No phone answering, 5-day response to e-mails, promises of outstanding orders being delivered which were not. I originally ordered 5 boxes of pouches and some flange extenders. After having to resort to social media (why would any competent company need to use social media ????) to contact I have now received 6 orders and

As stated by many others, this used to be a good company but this last 4-6 weeks have been a nightmare. No phone answering, 5-day response to e-mails, promises of outstanding orders being delivered which were not. I originally ordered 5 boxes of pouches and some flange extenders. After having to resort to social media (why would any competent company need to use social media ????) to contact I have now received 6 orders and instead of the 5 boxes I ordered I now have 13 of various sorts but am still waiting for the flange extenders. My GP surgery does not know what I want so I have had to write two letters to explain the situation to them. I have had success with Coloplast Charter so I shall use them in future.

Reply from Amcare by Convatec
19th July 2021

Hi Tony. We are sorry to hear that you have had various issues with your orders and in contacting us. We have opened up our social media channels to try and help alleviate some of the waiting times that customers have been facing on the phone and through email, so we are pleased to hear that you were able to make contact with us through those channels. We find that a lot of customers prefer to use social media as it is more convenient for them. We would like to help you further with the issue you've had receiving the flange extenders, so if you are happy to contact us through social media again, then we would like to look into this for you. We are very sorry to learn that you have taken the decision to leave Amcare, but we understand your frustrations and apologise wholeheartedly for the service you have received over the past few weeks. Wishing you the best for the future.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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