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Review for Amcare™ Group by Joan

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Joan, January 2021

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed by a written request sent by Royal Mail. However in since October they have sent the request by Royal Mail and when I questioned this with them they said the hadn’t got the email address of my surgery! I have lost confidence in this company as I don’t believe what they are telling me. I would definitely not recommend this company.

Reply from Amcare by Convatec
18th February 2021

Hi Joan, we are very sorry to hear about your experience and the undue pressure this has caused you. You shouldn’t need to chase us for your prescription as we deal directly with the GP on your behalf and it is our normal practice to keep you updated with regular calls. We would like to look further into what happened in your instance as we want to provide you with the best possible service we can. With that in mind, we have organised for our Head of Customer Services, Fiona to look into this for you. Can you please send her an email with your details to complaints@amcaregroup.co.uk and she will contact you to discuss further. Thank you for giving us the opportunity to put things right.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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