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Review for Coloplast Charter by Aileen

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Aileen, March 2023

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Do not inform you when a prescription is missing, they have just used my March prescription against a delivery made in January which they say they never got a prescription for. If that was the case why was I not informed instead of me having to call them to find out where my delivery is and being told then when I I will run out out of catheters within the week.

Do not inform you when a prescription is missing, they have just used my March prescription against a delivery made in January which they say they never got a prescription for. If that was the case why was I not informed instead of me having to call them to find out where my delivery is and being told then when I I will run out out of catheters within the week.

Reply from Coloplast Charter
16th March 2023

Thank you for your review, Aileen. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

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