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Review for Coloplast Charter by Graham

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Graham, November 2022

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I've been using Coloplast charter for the last 5 years without any problems.they have always delivered my monthly repeat prescription order on time with no problems . That's until the past 3 months when things have gone wrong orders haven't arrived , I've had to chase them up and been told that repeat monthly prescription hasbeen cancelled for some unknown reason it's bad enough having to wear these bags without having the extra worry of

I've been using Coloplast charter for the last 5 years without any problems.they have always delivered my monthly repeat prescription order on time with no problems . That's until the past 3 months when things have gone wrong orders haven't arrived , I've had to chase them up and been told that repeat monthly prescription hasbeen cancelled for some unknown reason it's bad enough having to wear these bags without having the extra worry of whether you will be receiving your monthly supply or not and then find you have to chase up the order and hope you receive it before you run out which is a really big worry

Reply from Coloplast Charter
28th November 2022

Thank you for your review, Graham. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

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