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James, November 2022
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I have recently had one delivery delayed and one incomplete due to a mistake by the GP in the prescription. The problems and the anxiety at possibly running out of essential supplies would be much easier if the prescription wasn't a)paper-based and b)sent by post. Thus is no reflection on Coloplast, but they could help by encouraging GPs to use email: taking much delay out of the process so that mistakes can be rectified quickly.
I have recently had one delivery delayed and one incomplete due to a mistake by the GP in the prescription. The problems and the anxiety at possibly running out of essential supplies would be much easier if the prescription wasn't a)paper-based and b)sent by post. Thus is no reflection on Coloplast, but they could help by encouraging GPs to use email: taking much delay out of the process so that mistakes can be rectified quickly. When I notified my GP, they were helpful but stuck to their existing process of mailing out the prescription. The first part of my delivery arrived on Saturday. Had this been missed for any reason (and one delivery WAS missed and returned to the depot), I would have been left with no stoma bags today - an unpleasant and painful prospect!. In fact I have just used the last one that I had left. I'm still awaiting the rest of my prescription - originally made on Friday 4th Nov. It's now the 14th. First and foremost, this seems to be a GP issue, but Coloplast could help, in my opinion, by encouraging the use of electronic media for the prescription.
