Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Coloplast Charter by John

Upvote

John, November 2023

Upvote
3.25 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Coloplast Charter for many years but it seems to have gone downhill. It takes so long to have your phone call answered that's after you get through the menus. My prescriptions seem to take so long to get sorted and sent, much longer than they did before. In fact for the past two orders I have had to phone to chase them. The website was far better before the upgrade. So

I have been with Coloplast Charter for many years but it seems to have gone downhill. It takes so long to have your phone call answered that's after you get through the menus. My prescriptions seem to take so long to get sorted and sent, much longer than they did before. In fact for the past two orders I have had to phone to chase them. The website was far better before the upgrade. So I am now looking for a new provider.

Reply from Coloplast Charter
27th November 2023

Thank you for your review, John. I'm sorry to hear about your experience. In our commitment to enhancing service excellence, we've recently upgraded our internal systems, resulting in a temporary increase in phone waiting times. We would appreciate the opportunity to delve deeper into your feedback. Could you please get in touch with us at hcdr@coloplast.com? We look forward to investigating this issue further.

Regards

Inga - Coloplast Charter team

Leave a comment

"*" indicates required fields

Hidden
Name*
Consent*