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Review for Coloplast Charter by Michael

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Michael, November 2023

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5.00 out of 5
Reliability
Communication
Product Range
Friendliness

UPDATE Nov 2023: I feel as they have up their game I would be happy for you to give them five stars. Customer service phoned me to say that my GP order had arrived on [DATE] and that the order was not processed as it should have been, hence why the delay. As Coloplast have accepted it was their fault and have apologies I will increase my rating. Over the last three years I have

UPDATE Nov 2023: I feel as they have up their game I would be happy for you to give them five stars. Customer service phoned me to say that my GP order had arrived on [DATE] and that the order was not processed as it should have been, hence why the delay. As Coloplast have accepted it was their fault and have apologies I will increase my rating. Over the last three years I have to be honest and say overall I have received good service from Coloplast.

ORIGINAL: What a dreadful experience with Coloplast Charter I have had this week. Have been using Coloplast Charter for several years now and have always found them to be excellent. 
 1st November I phoned my GP surgery to ask if they had received my stoma order from Coloplast Charter yesterday (31/11/). They informed me they had not. When I phoned Coloplast Charter customer service they said an email had been sent to my GP but would send another email. 2nd November I spoke to my GP surgery who said they definitely did not receive any emails from Coloplast Charter. The GP receptionist said I'm sending a email to Coloplast Charter for your stoma equipment whilst  speaking to you Phone Coloplast Charter to ask them if they had received the latest GP email/prescription  and was told no. I checked my online medical records and the surgery had indeed issued an order.  Again phoned Coloplast Charter to inform them of this, again got a negative response from them. Each time I phoned Coloplast Charter I have had to wait between 20 to 30 minutes before they answer their phone. This is totally unacceptable. Coloplast Charter services have become progressively worse and as I don't feel confident anymore with their service. I am now thinking about looking for another supply.

Reply from Coloplast Charter
7th November 2023

Thank you for your review, Michael. I’m sorry to hear that you’ve had this experience. To ensure we continue to improve our high levels of service, we have recently upgraded our internal systems, which has had a short-term impact of slightly longer waiting times on the phone and the processing of orders. This is a temporary situation, and we appreciate your patience and understanding in the meantime. We kindly request that you reach out to us at hcdr@coloplast.com, so we can further investigate this matter.

Regards

Inga - Coloplast Charter team

1 thought on “Review for Coloplast Charter by Michael”

  1. Customer service phoned me to say that my GP order had arrived on 31/11/23 and that the order was not processed as it should have been, hence why the delay. As Coloplast have accepted it was their fault and have apologies I will increase my rating to 4 stars.
    Over the last three years I have to be honest and say overall I have received good service from Coloplast.

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