Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Coloplast Charter by Stephanie

Upvote

Stephanie, November 2023

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Coloplast have recently, in there words “upgraded there computer system” unfortunately, not for the better so it seems. All my products on my dashboard have disappeared, I have no products, no order history. The order I placed on the 7th November was cancelled, not by me I hasten to,andd. and then re ordered, but not with all the original items. More phone calls to coloplast, more promises that it will be sorted, promises of a

Coloplast have recently, in there words “upgraded there computer system” unfortunately, not for the better so it seems. All my products on my dashboard have disappeared, I have no products, no order history. The order I placed on the 7th November was cancelled, not by me I hasten to,andd. and then re ordered, but not with all the original items. More phone calls to coloplast, more promises that it will be sorted, promises of a call from the web team as they admit to having problems with the new computer system. Still nothing. Oh they’ve had to get another prescription for just one box of barrier rings as only 3 were delivered. I thought going back to coloplast was going to be a good thing, I’m beginning to think I should have stayed with fittleworth or tried bullens.

Reply from Coloplast Charter
17th November 2023

Thank you for your review, Stephanie. I’m sorry to hear that you’ve had this experience with your recent orders. We take your concerns seriously and would like to investigate this matter thoroughly to ensure it doesn't happen again. Could you please reach out to us at hcdr@coloplast.com with your order details and any additional information you can provide?

Regards

Inga - Coloplast Charter team

Leave a comment

"*" indicates required fields

Hidden
Name*