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Review for Fittleworth by Annette

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Annette, August 2024

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since introducing a new IT system the service provided by Fittleworth is appalling. Your call handlers are efficient, friendly and polite but my last few orders have had crucial items missing. When speaking to the call handlers I am advised that the new system is unexplainedly dropping items from placed orders. This needs sorted urgently.

Since introducing a new IT system the service provided by Fittleworth is appalling. Your call handlers are efficient, friendly and polite but my last few orders have had crucial items missing. When speaking to the call handlers I am advised that the new system is unexplainedly dropping items from placed orders. This needs sorted urgently.

Reply from Fittleworth
8th August 2024

Hi Annette, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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