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Review for Fittleworth by Christopher

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Christopher, November 2023

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service from Fittleworth, let down by DPD who did not follow the agreed instructions. Parcel left at front door instead of the safe place advised to Fittleworth, and which they confirm with each order. DHS, the former delivery company used by Fittleworth for my deliveries, always followed the instructions. Damage possible if parcel left in the open! Not good enough communication between Fittleworth and DPD?

Excellent service from Fittleworth, let down by DPD who did not follow the agreed instructions. Parcel left at front door instead of the safe place advised to Fittleworth, and which they confirm with each order. DHS, the former delivery company used by Fittleworth for my deliveries, always followed the instructions. Damage possible if parcel left in the open! Not good enough communication between Fittleworth and DPD?

Reply from Fittleworth
23rd November 2023

Hi Christopher, Thank you for leaving us the feedback, we really appreciate it. This isn't the service we want to provide nor expect from our delivery partners. Please can you send me your name and DOB to caring@fittleworth.com FAO Laura and I will pick up directly with DPD for you. Kind regards, Laura

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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