Upvote
Gillian, March 2024
Reliability
Communication
Product Range
Friendliness
My husband has been having supplies from Fittleworth for approximately 2 1/2yrs now. I find them the most helpful company regarding anything that I, as my husband's carer have ever had to deal with. On 2 very specific occassions he has needed urgent supplies and this was not cobsidered a problem at all. The most recent was the carer had failed to tell me he had used the last urine bag. I spotted this on
My husband has been having supplies from Fittleworth for approximately 2 1/2yrs now. I find them the most helpful company regarding anything that I, as my husband's carer have ever had to deal with. On 2 very specific occassions he has needed urgent supplies and this was not cobsidered a problem at all. The most recent was the carer had failed to tell me he had used the last urine bag. I spotted this on Friday and rang Fittleworth, very worried. I explained the situation and very calmly and friendly the Customer Service agent told me not to worry, asked when it was needed and said it will be with you the day before. The carrier, DPD turned up as scheduled and in the timescale promised as usual, so full praise to DPD too. I truly cannot praise both companies enough, especially all those lovely people on the end of the phone when I ring to order equipment, so a great big 'thank you' to you all.x
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